Refund & Return Policy

Effective Date: August 28, 2025

1. Our Commitment to Your Satisfaction

At Oud Al Meydan ("we," "us," or "our"), we are dedicated to providing our customers with high-quality perfumes and luxury fragrances. Your satisfaction is our top priority, and we want you to have a positive shopping experience with us. This Refund and Return Policy outlines the procedures and conditions for returning and receiving a refund for products purchased from our website, https://oudalmeydan.com/ (the "Site").

This policy is designed to be fair and transparent, in compliance with the Federal Law No. 15 of 2020 on Consumer Protection and its executive regulations in the United Arab Emirates [1]. As stated on our website, we offer a "7-day hassle-free returns" and a "100% money-back guarantee" for eligible products.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging, with all tags and seals intact.
• The return must be initiated within 7 days of the delivery date.

We reserve the right to refuse a return if the item does not meet these conditions or if the return is initiated after the 7-day period.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Please contact our customer service team within 7 days of receiving your order. You can reach us by:
   • Email: contact@oudalmeydan.com
   • Visiting the Contact Us page on our website: https://oudalmeydan.com/contact-us/ 
2. Provide Information: Please provide your order number, the name of the item you wish to return, and the reason for the return. For damaged or incorrect items, please include a photo of the product.
3. Receive Return Authorization: Our customer service team will review your request and, if eligible, provide you with a return authorization and instructions on how to return the item.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. The refund process is as follows:

1. Inspection: We will notify you of the receipt of your returned item and inform you of the status of your refund after inspecting the item.
2. Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
3. Rejection: If your return is not approved due to not meeting the eligibility criteria, we will inform you of the reason and arrange to have the item shipped back to you at your expense.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us within 7 days of receiving your order. We will provide instructions on how to return the item for an exchange.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately (within 48 hours of delivery) with your order number and a photo of the item. We will arrange for a replacement or a full refund, including any shipping costs.

7. Non-Returnable Items

Certain types of items are exempt from being returned. These may include:

• Gift cards
• Downloadable software products
• Some health and personal care items
• Items marked as "Final Sale"

8. Shipping Costs for Returns

For eligible returns, we will cover the cost of return shipping. Our customer service team will provide you with a prepaid shipping label or arrange for a courier to pick up the item.

9. Your Consumer Rights

This policy is in addition to your rights under the UAE Consumer Protection Law. The law ensures that consumers have the right to receive products that are of good quality and fit for purpose. If a product is defective, you are entitled to a repair, replacement, or refund [1].

10. Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

• By email: contact@oudalmeydan.com
• By visiting this page on our website: https://oudalmeydan.com/contact-us/ 

11. References

[1] UAE Government. (2024, August 27). Consumer protection. Retrieved from https://u.ae/en/information-and-services/justice-safety-and-the-law/consumer-protection