Privacy Policy for Oud Al Meydan

Effective Date: August 13, 2025

This Privacy Policy describes how Oud Al Meydan ("we," "us," or "our") collects, uses, processes, and protects your personal data when you visit and make purchases from our website, https://oudalmeydan.com/ (the "Site"). We are committed to protecting your privacy and ensuring the security of your personal information in compliance with the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "UAE Data Protection Law" or "PDPL") and other applicable laws in the United Arab Emirates.

1. Introduction

At Oud Al Meydan, we value your trust and are dedicated to handling your personal data with care and transparency. This policy outlines our practices regarding data collection, usage, and the rights you have concerning your personal information. By using our Site, you agree to the collection and use of information in accordance with this policy.

2. Data Controller

Oud Al Meydan is the data controller responsible for the processing of your personal data collected through this Site. Our contact details are available on our website. If you have any questions about this Privacy Policy or our data protection practices, please contact us through the provided channels.

3. Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

3.1. Personal Data You Provide to Us

We collect personal data that you voluntarily provide to us when you:

Create an account: This may include your name, email address, password, and contact number.
Place an order: We collect your name, billing address, shipping address, email address, phone number, and payment information (e.g., credit card details, though these are processed securely by third-party payment gateways and not stored on our servers).
Subscribe to our newsletter: We collect your email address.
Contact us for support or inquiries: We collect your name, email address, and the content of your communication.
Participate in surveys or promotions: We collect information relevant to the survey or promotion.

3.2. Data Collected Automatically

When you access and use our Site, we may automatically collect certain information about your device and browsing activity. This may include:

Log Data: Your IP address, browser type, operating system, referring/exit pages, and dates/timestamps.
Usage Data: Information about how you use our Site, such as the pages you visit, the products you view, the time spent on those pages, and other diagnostic data.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

3.3. Information from Third Parties

We may receive information from third-party service providers, such as payment processors, shipping partners, and analytics providers, to facilitate our services and improve your experience. This information is handled in accordance with their respective privacy policies and our agreements with them.

4. How We Use Your Information

We use the collected information for various purposes, primarily to:

Process and fulfill your orders: To manage your purchases, process payments, and deliver products to you.
Manage your account: To create and maintain your account, and provide you with access to your order history.
Improve our Site and services: To understand how our Site is used, identify areas for improvement, and enhance user experience.
Communicate with you: To send order confirmations, shipping updates, respond to your inquiries, and send marketing communications (if you have opted in).
Personalize your experience: To offer tailored product recommendations and content based on your preferences.
Ensure security and prevent fraud: To protect our Site, customers, and business from fraudulent activities and unauthorized access.
Comply with legal obligations: To meet our legal and regulatory requirements under UAE law, including the PDPL [1].

5. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds as per the UAE Data Protection Law:

Consent: We obtain your explicit consent for specific processing activities, such as sending marketing communications. You have the right to withdraw your consent at any time.
Performance of a contract: Processing is necessary for the performance of a contract with you, such as fulfilling your orders and providing customer support.
Legal obligation: Processing is necessary for compliance with a legal obligation to which we are subject, such as tax and consumer protection laws in the UAE.
Legitimate interests: Processing is necessary for our legitimate interests, provided that your fundamental rights and freedoms do not override those interests. This includes improving our services, preventing fraud, and ensuring the security of our Site.

6. Sharing Your Personal Data

We may share your personal data with the following categories of recipients:

Service Providers: Third-party companies that perform services on our behalf, such as payment processing, shipping, website hosting, data analysis, and marketing assistance. These service providers are obligated to protect your data and use it only for the purposes for which it was disclosed.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency) to comply with legal obligations, protect our rights or property, or ensure the safety of our users.

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

7. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. By providing your personal data, you consent to this transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and the UAE Data Protection Law. Any transfer of personal data outside the UAE will be subject to appropriate safeguards as required by the UAE Data Office, such as adequacy decisions or standard contractual clauses [1].

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: Using SSL/TLS encryption for data transmission.
Access Controls: Restricting access to personal data to authorized personnel only.
Regular Security Audits: Conducting periodic security assessments to identify and address vulnerabilities.
Data Minimization: Collecting only the personal data that is necessary for the stated purposes.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

10. Your Rights Under UAE Data Protection Law

Under the UAE Data Protection Law, you have the following rights concerning your personal data:

Right to Access: You have the right to request access to your personal data that we hold.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object: You have the right to object to the processing of your personal data under certain circumstances, particularly when processing is based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the contact details provided on our Site. We will respond to your request in accordance with the UAE Data Protection Law.

11. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: contact@oudalmeydan.com
By visiting this page on our website: https://oudalmeydan.com/contact-us/

14. References

[1] Secure Privacy. (2024, August 16). Comprehensive Guide to UAE Data Protection Law (PDPL) | Key Aspects & Compliance Tips. Retrieved from https://secureprivacy.ai/blog/uae-data-protection-law-guide